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MindArk: 16k loot missing, MA logs show nothing?

Discussion in 'Entropia News' started by NotAdmin, Dec 20, 2011.

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  1. Dec 22, 2011 #21
    RAZER

    RAZER Custom title ... uh ...

    well at least we got an explanation and MA did the ONLY right thing of contacting the affected players. A shame indeed that this info is only on the one forum.
     
  2. Dec 22, 2011 #22
    Mandel

    Mandel

    What forum shall the use? I don't think it's a big issue that they have stated that fpc is the "official" forum.
    I like entropiaplanet.com but it would be more confusing if they posted one bit here and one bit somewhere else.
    This forum has most other PP as active communicators and that is a BIG advantage to this site.

    If we are 10 000 players we have 10 000 wishes on how it should be done.

    my2pec
    (no offence intended)
     
  3. Dec 23, 2011 #23
    RAZER

    RAZER Custom title ... uh ...

    Well Mandel the point Tass and I are making is that this should be news in the RSS feed and not just some post on a forum somewhere or ingame by some official like they do with a lot of the news (like the bugged beacon missions). They keep expecting that all players always read EF or follow Kim around all the time and a lot of us just don't.
     
  4. Dec 23, 2011 #24
    Mandel

    Mandel

    Razor:Tess

    Ok I get your point and I agree on it.

    In this specifik issue where a handfull of players got affected I say it's ok not to shout it out ingame (clientloader aso) and use a forum insted to enlighten the readers.

    If you never read the forums you would not know of the problem (that is solved by now) and there is no need to inform all and everyone.

    With the beacon there is alot of people affected and a proper warning ingame should be used.

    Hmm it sounds like i'm defending MA in this case but my bottomline is that we (players) sometimes demand things from our personal need insted of the the whole community (and here it might be me that is on the other side of the moon).
     
  5. Dec 23, 2011 #25
    RAZER

    RAZER Custom title ... uh ...

    Not knowing about a problem does not mean that the problem is not there. The point is that MA would probably have done nothing about it if people were not told about it on the forum.
     
  6. Dec 23, 2011 #26
    Tass

    Tass Administrator

    The problem here is that a lot of players did read about the issue on PCF, many did read about the issue on EP, there could be players that read about the issue on other planet specific or language specific community websites, on private soc forums, for sure many got to learn about it in game in global chat or in soc chat. Trust in the loot distribution systems, MA's logs and the capabilities of support has been damaged.

    Now that the issues has been found and solved and MA did the right thing (reimbursing) they should not risk that a trust issue remains for someone, not even for a day. That they actually do not seem to care about what I said above or simply ignore it for whatever reasons blows my mind. A simple note in the platform support notes, much shorter than the post I'm just writing would have been the right solution. I wonder what are their reasons to insist on performing suboptimally.

    The other side of the moon is quite a lonely place still and it's hard work to attract more people to it. ;)
     
  7. Dec 23, 2011 #27
    .Stagger

    .Stagger Space Pirate

    MindArk ain't thieves, if some error popped up in their system i'm very sure they will fix it.
    Keep in mind entropia universe is a very hard system to manage and huge loot turnouts have to be double triple checked by their IT's.
    You have more than plenty evidence to proof you can claim your right on that 26k,
    just give MA some weeks to fix it.
    --
    edit, just read it has been fixed, gratz on your loot
     
  8. Dec 23, 2011 #28
    Shadowsong

    Shadowsong Born Again Noob

    Correct. I've been waiting for the other shoe to drop, and this is it. The initial response to the query, subsequent delay in resolving and then the correct response only after the community provided a mass of evidence, is a key part of the problem, and it has not been addressed at all, in my opinion.

    Because...

    Unfortunately, for me, there remains doubt. I continue to play, but my trust is most definitely compromised, and it is much harder to "stick to it".

    *Oh, and as a footnote - there is no such thing as "very unique", it's like pregnant, either you are, or you are not.
     
    • Like Like x 1
  9. Dec 24, 2011 #29
    Amber Knightley

    Amber Knightley I see dead people.

    Looking at the whole picture this is not weird at all, and it is very interesting to see this. It is not often you get to see an actual transcript of their log...

    For the record I suggest you add to the OP that this bug has been fixed!
    Nice outcome, to bad it happened in the first place!
     
  10. Dec 24, 2011 #30
    NotAdmin

    NotAdmin Administrator

    Done :)
     
  11. Dec 24, 2011 #31
    GeorgeSkywalker

    GeorgeSkywalker Explorer

    I think you should add the following in OP as well.The actual text by Bjorn.

     
  12. Dec 24, 2011 #32
    NotAdmin

    NotAdmin Administrator

    Thanks george. Also done :)
     
  13. Dec 24, 2011 #33
    Mandel

    Mandel


    C'mon if you ain't aware of the error you can't do anything about it, can you? Look around in IRL. There is daily errors and malfunction that is corrected as soon as the are discovered, even in banks or financial institut.

    Quote "subsequent delay in resolving and then the correct response only after the community provided a mass of evidence, is a key part of the problem, and it has not been addressed at all, in my opinion."

    Was MA giving a chance to look in at it? (and im talking when the op replayed and argued MA to take a closer look).
    How fast do you demand a respons? A week or two is fast enough in my mind. In the oroginal thread ppl started to screem about a answer 10 minutes after the supportcase.

    Sorry if I sound more harsch then intended :).

    Marry X-mas nevertheless :shots:
     
  14. Dec 26, 2011 #34
    Luckycharm

    Luckycharm

    Wow soon I'll be famous with that screenie lool
     
    • Like Like x 1
  15. Jan 2, 2012 #35
    Xandra

    Xandra

    Hi,

    Have they? Always thought that FPC is "the Planet Calypso forum", a planet specific forum used to discuss matters of this specific planet. Why is there an EF then? What are the meanings of EF then?

    I strongly oppose the fact that MA is abusing FPC as an second "official forum". Any stuff concerning all planets should be available for all players and all planet partner forums, best at the MA web site, and if not avoidable, at least on EF, with the license to full-quote.

    I'm not on Calypso, why should I be enforced to read this planets forum? This doesn't make any sense to me.

    Have a god time!
     
  16. Jan 2, 2012 #36
    Tass

    Tass Administrator



    It's not about PCF/EF vs EP. Never was. The problem is MA's continuous fail to communicate properly, in a professional manner.

    Indeed EP doesn't have as many readers and way less contributors than PCF. Not a problem at all, personally I value quality over quantity. It might look like I was talking down PCF/EF in favour of EP in the past. That's wasn't my intention. It was always about MA's fail communication and fail public relations.

    I'm convinced every Planet/Planet Partner should have it's dedicated official company owned forum for various reasons. Calypso should get one too.

    When MA decided to go with EF EF had significantly less readers than EP and significantly less content. Well, you can go and look yourself what EF has that EP hasn't. But again, that's not what it is about, not EF vs EP. Going with EP or any other would be as wrong as going with EF. It's not the number or features or readers or up-to-date-ness or state-of-the-art-ness that should decide whether a website gets MA's support or not. Generally all of them should have MA's support. Of course there should be minimum requirements, for example going with the website of a multiple times convicted 'real world' scammer should not really be recommended.

    The issue this thread is about was probably a platform issue. It has been discussed on multiple channels. The issue did NOT only affect a small number like people MA mentioned, it did affect many because the trust in MA's loot distribution systems, MA's logs and the willingness and capabilities of support have been questioned. The only right thing would have been a short notice in the Client Loader respectively Support News. It's really easy to do and would have satisfied all customers. If satisfying all customer is the same effort than just a satisfying a fraction of them and you are still not doing it how could one call that? I would tend to say 'plain dumb'.

    However, I'm done.
     
    • Like Like x 1
  17. Jan 3, 2012 #37
    Mandel

    Mandel

    Quote from From EF:

    Im still here, ive just been away for a couple of days due to relocation. Right now im working hard to finish the Calypso release which is still on for Oct 18 and it will contain a lot of interesting content for you all to explore.

    I will also be moving back to the Calypso forum as the powers that be have decided that communication regarding Calypso should be made there and not in this section [​IMG].
    __________________
    Mr Kim H.R. Welter
    Game Designer, MindArk PE AB
    I might misunderstand the statement above?
    Cheers
     
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