Support Update

A possible chance for you James?

 

Has to be worth a try!

 

Yea James, good luck!!!

 

And their reason for this action was?

 

A quick search in the forum to find James's Threads concerning the problem. There may be more. They are not necessarily in correct time order:

http://www.eu-chronicle.com/showthread.php?t=5358

http://www.eu-chronicle.com/showthread.php?t=5373

http://www.eu-chronicle.com/showthread.php?t=5375

http://www.eu-chronicle.com/showthread.php?t=5363

http://www.eu-chronicle.com/showthread.php?t=5431

And the reason Burgerman thinks MA locked James's Account:

http://www.eu-chronicle.com/showthread.php?t=5353

 

OK now im pretty up-to-date on this case

First of all i like to say, I'm really sorry to hear what happend to you James! :(

Second, this is nothing new! It have happend before
Scammers, hackers looting peoples accounts then re-selling their stuff
Getting alot of people mixed up in their scams, this was pretty common when EU(PE) was young and thats what brought the Gold Card to the TT

Im not that convinced that the BP James looted directly brought this on him, but ofcourse posting that kind of news brings peoples attentions to your persona
In my opinion it far more likely that Envy and jealousy brought this on james then MA

My 2pec of advice to all EU players:

• first get a Gold Card
• second if something looks too good to be true, it probably is!

 

My english it is not very well so can anyone explaine me again what ai have to do? Pls and Thnx

 

James: You can write an e-mail where in the subject you will put your support case number (check your e-mails for that) and the name "Cornelia Sundstrom" and then she will investigate the case. You can also explain your objections on the matter as plain as possible in the e-mail in the same way you did back then when it first happened.

However don't get your hopes up! I am saying this more importantly for your own health, since there is no need to get anxious and get ill because of this. Also, you already have another Avatar and in case they reactivate the account it could be good if they transferred your possessions in the most skilled one.

I hope all the best to you James. And be careful, ok? :)

 

There are numerous Italians that play Entropia, must be! Ain´t there an italian society in-game? Anyway, we just need to find an italian speaking guy that knows how to translate well. The BP alone is worth the time not to mention in-game progress, friends that have gotten use to the name and...this goes on!

Health problems will always be a factor in any type of response so if the BP is the only thing I´d make a new future in PE/EU. But of course if he got locked there is nothing stopping them from locking him again! :(

Bloodstar

 

Thnx Phoenix and Bloodstar! i will do all that u say me!!

 

I wonder if support speak Italian? They certainly do a bunch of other European languages. Might be worth asking?

 

That is true! Would be crappy support if they did not know Italian! such a big Europe language!

 

MindArk: Support Update

Support Update
16 May 2008

Dear Entropians,

As part of the Customer Support Dept.'s development we have employed new staff to help us achieving our goal of 24/7 support. As many have surely noticed, the response time has greatly improved and we are very pleased with the results of this effort. Naturally it takes time to learn a new job, and along the way misunderstandings can occur in the handling of certain cases. This is regrettable, but human. I am personally very keen that every customer should feel professionally received via support.

If you feel that a case has not been handled in a satisfactory manner (and the case does not concern InWorld balancing or loot distribution which we are not mandating to discuss), you are welcome to address me directly by sending an email to entropia_support@mindark.com, providing the support case's number and my name in the subject field. I will then personally investigate the case and its handling and determine whether it is necessary to review the case.

Best Regards,
Cornelia Sundstrom
Customer Support Director

Originally Posted Here

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And yes, this really gives an extra layer of support...
I got really fast support solution on that Argo event that was messed up some time ago... Event (Friday evening) was canceled due server issues...

I got event cost & prizes back on Monday afternoon... Excelent service!

Regards
Zap

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Wohoo, double post it seem, admins just delete this then

 

Re: MindArk: Support Update

Nice to hear!

 

Here is to hoping it will benefit more people!