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Cannot get passed character creation

Discussion in 'Guides and help' started by CommanderShepard, Jun 11, 2017.

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  1. Jun 11, 2017 #1
    CommanderShepard

    CommanderShepard

    Hello Everyone,

    I am Sheppard, I am new to Entropia and bought myself the Platinum starter kit. Unfortunately I am unable to exit the character creation screen. All it does is zoom in and then zoom out back to the character creation. There is no error from the game client and it just wont move past the character creation screen.
     
  2. Jun 11, 2017 #2
    Kemlo

    Kemlo Zone of Silence

    Hi Sheppard...welcome to EU (almost)!

    I see you've also posted on PCF so I hope they manage to help if nobody here can.

    It's so long since I made my avatar I can't remember how the system works...but best of luck and I hope you get sorted soon.
     
  3. Jun 11, 2017 #3
    McCormick

    McCormick

    Welcome to Entropia. The world of endless possbiliahhee missunderstandings, bugs and broken promises.
    Also great and wonderfull people around here, that are inside this world for 17+ years and will never die...leave...
     
  4. Jun 11, 2017 #4
    Wistrel

    Wistrel Kick Ass Elf

    I'm wondering... this "zoom in zoom out" thing. Is it a sort of "blur in blur out"? If so I wonder if you have only got the character creation area downloaded and not the next destination? If you check the system chat dialog there might be some yellow text (iirc) explaining the problem.

    On the client loader, check Tools --> Planet data tab and see if the planet/area you are starting is downloaded or ticked?

    Hope you get in ok! All the best!
    Wistrel
     
    • Like Like x 1
  5. Jun 12, 2017 #5
    CommanderShepard

    CommanderShepard

    It is the "blur in blur out". I have downloaded every planet and area possible though. I have opened a ticket over 36 hours ago and still have not heard back.
     
  6. Jun 12, 2017 #6
    Tass

    Tass Administrator

    36 hours till first reply on a support case is not uncommon, and it was a lot worse till some years ago. Weekends are usually slower and MA 2 months summer vacation might be too :)

    I guess you've tried everything possible already to escape the situation. Given that and that you have not really started yet I'd say create another account and try again, so you at least could find out whether it's something with your setup in general or 'just' some weird bug on your first account. That said, multiple accounts per player are not allowed (at least not when you are not a member of MindArk's buddy network), so in case you try this path you should inform them per support case that you did so to work around a bug and ask them to terminate the second account. You certainly don't want to lose the account with the Starter Kit :)
     
  7. Jun 12, 2017 #7
    narfi

    narfi Lost

    Just to verify, you have all of these downloaded to 100% ?
    (make sure to scroll down, there are lots of them)

    upload_2017-6-12_9-29-43.png
     
  8. Jun 14, 2017 #8
    CommanderShepard

    CommanderShepard

    So sorry for the late reply.

    Yes everything has been downloaded 100% I am now over 72 hrs without an update from MA for support
     
  9. Jun 14, 2017 #9
    narfi

    narfi Lost

    Are you able to use the chats yet? I can't remember if they are inabled in the creation room. If you can then ask in rookie chat, there are advisor aviators often online in the rookie chat group.

    Have you checked the npcs in the creation room? Perhaps you haven t triggered a required "lesson" yet?

    Sorry just throwing ideas out... it's been years since I started and there wasn't any starting area maps then.
     
  10. Jun 15, 2017 #10
    mastermesh

    mastermesh

    Fixed per thread on other forum
     
  11. Jun 15, 2017 #11
    mastermesh

    mastermesh

    Other thread said it was server-side but in creation room, lol
     
  12. Jun 15, 2017 #12
    Wistrel

    Wistrel Kick Ass Elf

    Does the system chat say anything (yellow text)? Other thoughts are that there might be something you need to do before leaving. Might be worth finding one of the videos people have made of the starting experience in case there is something in one you've missed? try sausage fingers. I think his intro videos that cover all the free stuff in Entropia might have started in the calypso avatar making area.
     
  13. Jun 16, 2017 #13
    narfi

    narfi Lost

    Support got him moved to the main game.
     
    • Like Like x 1
  14. Jun 16, 2017 #14
    Wistrel

    Wistrel Kick Ass Elf

    Poor fellow... he nearly escaped :D
     
    • Like Like x 1
  15. Jan 6, 2018 #15
    Kenra

    Kenra

    I think this happened to me when I first joined, lol.
     
  16. Jan 6, 2018 #16
    Wistrel

    Wistrel Kick Ass Elf

    doesn't bode well for player retention if they can't even start
     
  17. Jan 7, 2018 #17
    Kenra

    Kenra

    Nah its ok! You just send a message to staff and they'll fix it for you! Think of it like a mini test to see how serious you are about this new business venture.
     
    • Winner Winner x 1
  18. Jan 7, 2018 #18
    NotAdmin

    NotAdmin Administrator

    The fact players are unable to create an account the normal way should tell you something about how serious MA takes their business venture...
     
  19. Jan 7, 2018 #19
    Kenra

    Kenra

    Kids who get access to their parents credit cards are a liability in every online game. I had to help a woman get $200 refunded after her 6 year old bought mountains of phone game app junk. There comes a point where you have to assume that, if the bug is still there after all this time, then it has simply become a basic barrier of entry. If you can't figure out how to contact support for help through character creation, you are neither old enough nor serious enough about this game. That's what I call "quality control."
     
    • Like Like x 1
  20. Jan 8, 2018 #20
    NotAdmin

    NotAdmin Administrator

    I usually assume that quality control is pretty much absent if something this glaringly obvious (pretty similar to plenty of other bugs that are usually found very quickly after releases. I suggest searching this forum. It doesn't take much effort to find a whole bunch of those cases) is overlooked. The frequency with which obvious bugs are overlooked as well strengthens my belief that it's probably that nobody at MA either knows how to test properly, or gives a fuck, or both.

    Luckily for MA it's not as if there's literally thousands of other games just waiting for people to throw their money at. Oh wait.
     
    • Agree Agree x 1
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