IMPORTANT: Update problems solved!!!

Discussion in 'Technical, security and bug reports' started by wizzszz, Nov 21, 2009.

  1. Always nice to be of help :)



    Todays update (Update_10.6.5.39532-10.6.6.39790.exe) added to post #6.



    Furthermore, i've finally managed to fix the discontinuity in the version updates prior to VU 10.3.0.0!!!
    All updates from VU 10.0 are available now for everyone who didn't update for a while.

    Nonetheless i recommend you uninstall older client versions completely and use the actual "Full installation"
    (link can be found on bottom of post #6 or in the opening post and will always link the latest full installation file known)
    The update to version 10.3.0.0 IS a full installation anyway, so there is nothing to gain by going through all the old updates.


    And last but not least:

    MA still did not manage to code the updater properly and it may appear frozen when patching large files. You can tell a "frozen" update apart from a simply "busy" one by the increased activity of your hard drive.

    This update may take up to several minutes, depending on how fast your hard drive is and what other processes are putting additional load on your HD - however, generally this is the best advice:

    Do not abort the updater, even if it appears to be frozen!
    (you may corrupt your installation and need to do a full re-install otherwise)
     
  2. Todays update added (10.6.6.39790 to 10.7.0.40449)

    Moved old updates to post #7 for the sake of readability.
     
  3. Todays update added (Update_10.7.0.40449-10.7.1.40575.exe) to post #6
     
    • Like Like x 1
  4. And again, todays "Patch" added (Update_10.7.1.40575-10.7.2.40969) to post #6

    Content list here:

    MA: Version Update 10.7.2 Content List


    And once again the following applies:

    Do not abort the updater, even if it appears to be frozen!
    (you may corrupt your installation and need to do a full re-install otherwise)
     
  5. narfi

    narfi Lost

    I have been having trouble updating my wifes game. We play on identical laptops with the exception that mine has vista 64bit while hers is 32bit. I have ended up just updating mine and then copying the entire folder over to hers. But whenever she goes to update it downloads then gives her an error saying "cant find updater" (or something like that, I don't have it in front of me right now)

    I have tried your individual patches but they still give the same error. Is there a problem with paths or something? I thought that didnt matter, but I am pretty clueless.

    thanks for any ideas you may have,
    narfi
     

  6. Please check if this folder exists on your wifes computer:

    C:\Users\<her username>\AppData\Local\Temp\entropia\
     
  7. narfi

    narfi Lost

    Yep both her and I have this folder on our computers.

    narfi
     

  8. If you are familiar with the registry, please fire up regedit and check what's stored under this key:

    HKEY_LOCAL_MACHINE\SOFTWARE\MindArk PE AB\Entropia Universe\InstallFolder

    If you just copy the entire folder from your pc to hers it maybe doesn't have this key, and MA changed a lot of things with VU 10, like default installation folder and such...
     
  9. onearmbandit

    onearmbandit Onearmbandit

    Ok I am so so new and I need help from someone... I may need a email to me but I tried downloading the program so I can start and I get this error
    Update_10.7.0.40449-10.7.1.40575.exe

    What do I have do do to fix that to continue download I am way confused <removed mail address> sorry if this is in wrong window but I need help
     

  10. First of all, please do not post your email address in public, you never know who might see it and what people do with it.

    Then, if you read the opening post in this thread carefully, you surely noticed that you can find the direct download link to the update you need in post #6

    If you still experience problems, try downloading it with a download manager as suggested in the opening post (many people have trouble with aborting downloads, easily spotted when you compare the file size of the downloaded update with the file size listed in post #6)

    Let me know if this works for you. :)
     
  11. Hi,
    I was wondering if anyone could help me please. I'm a returning player from a while back, and I downloaded and installed a version 10 Entropia client without any problem, but then got stuck when it came to the updates. It's timing out when it's trying to download the VU files, basically. To cut a long story short, I downloaded and installed some of them from the EP mirror without any problem, but I can't seem to access http://download.entropiauniverse.com to download the ones that only MA has. I'm up to 10.5.2.38477 now.

    I can't ping the site, and neither can a friend of mine who's in a completely different location to me (we're both in Australia). I also can't see anything in my firewall etc. that's blocking it, either. I can't see any news that says the update server is down, and it's been most of a day now. I noticed the post about changing "hosts.xml" for the "dlmirror" site, and wondered if something similar might be happening with the other site from where I am? The IP address for it is 195.128.241.4 .

    Any help anyone could give me would be really appreciated, thanks!


    Cheers,
    Julian
     

  12. download.entropiauniverse.com is configured not to respond to ping requests, so this is normal.

    On the other hand, it is not normal that you cannot download the updates from there.
    You are the first one reporting problems that MAs own update server is unreachable, so i assume it is a problem with your ISP in particular.

    However, i am trying to get the updates you need hosted here on EP (or on an external mirror), please hold on.
     
  13. RAZER

    RAZER Custom title ... uh ...


  14. This is todays update, and not hosted on MAs servers, Julian has problems with the patches prior to that which are hosted on the MA update server.

    Nonetheless, todays update added to post #6, thx Razer :)

    /Edit:
    Can't rep you wtf? I'll send one later...
     

  15. Hi again,
    Thanks very much for the help. I put in a support request to MA, and they said:

    "Hi,

    The reason you cannot reach this location is that the servers are currently unavailable. This is because of an ISP communication error and we are working hard on a solution."


    Thanks very much for the offer of putting up the update files I still needed, but I ended up deciding to download the newest version of the client from MA and see how that went. I downloaded the newest update file from the dlmirror site as well and once I'd run that, I was able to launch the game! All seems to be okay now, and touch wood they'll have fixed up the problem they're having by the time the next update rolls around (I still can't get to the other download site). :)

    Having fun looking at the newer and much prettier world now. Thanks again. :)


    Cheers,
    Julian
     
  16. This is something you might have found out about already, but just in case you hadn't, I got this message from EU Support:

    "Hi,

    You can now try to access these files using the same links, but with "dlmirror" instead of "download" in the beginning, such as:

    http://dlmirror.entropiauniverse.com/Update_10.7.0.40449-10.7.1.40575.exe
    http://dlmirror.entropiauniverse.com/Update_10.7.1.40575-10.7.2.40969.exe
    http://dlmirror.entropiauniverse.com/Update_10.7.2.40969-10.8.0.42477.exe

    The old "download" adresses will not be available again, always use dlmirror. All patches can be found there, but only with direct links. We apologize for any delay or inconvenience.

    Kind regards,
    Entropia Unvierse Support

    "


    Cheers,
    Julian
     

  17. This is news to me (and invalidates a lot of my links, tyvm MA :/ )

    They must have changed it within the last days, as you have downloaded all the last patches from the links that are no longer working now...

    However, thanks for reporting :)

    At least we don't have to deal with 2 different locations from now on - i will try and review all the links when i find some time.
     
  18. NotAdmin

    NotAdmin Administrator

    That explains a lot. Got to love a company changing all kinds of shit for no apparent reason and failing to inform the clients depending on such stuff in advance so they could at least prepare for some of the changes.

    We're downloading all the patches so people can grab them from our server as well. And we will not just suddenly change filepaths :p
     
  19. The last patches are available for download from EP now.

    However, as all the last links to the original file sources are outdated, i need to rework a lot of this thread - this may take some time, please bear with me.

    Until the reworking is complete:
    If you need a particular file please PM me and i will send you the link.

    This includes the link to the very last update (todays update, Update_10.8.0.42477-10.8.1.42850.exe) which is hosted outside of EP at the moment.






    Furthermore, please note that if you have modified your hosts file in the past, please delete the changes - this might cause additional trouble with reaching the download mirrors now, not sure why...
    The problems that made the changes in the hosts file necessary were temporary anyway and should no longer be needed.
     
  20. Hey you!

    Guys, the game instalation is driving me crazy. Here is the deal: I play EU for, dunno, at least 6 years. Latelly, i had the update problem (can't conect to download). Well, then i read the foruns, deleted everthing, downloaded GetRight, downloaded for the 3rd time the full client installer, downloaded all the updates (Post #6) and guess what?! I still can't install the game. The problem is with the main file, aparently. I ll explain why: After i download the full file (3,01 GB), i click twice in the icon and i receive this message: "Launcher error. Could not start the setup". I have no idea why this is happening. Looks like the file is not right. I think in this way because the icon file is not like the update icons (a small PC). I just see a small white window in the icon (do you know? That icon when things are not right). Anyway, i already downloaded it by google chrome, by firefox and the last time by GetRight. No sucess at all.

    I have a core 2 duo, 2.4, 2G RaM, Geforce 9600 512 RaM, Windows XP 32 bits. The game always worked fine. Just now i can't install it! :-(

    Do you have any idea about this problem?!

    Thank you very much for your atention! And, yes, my english is terrible but i do my best! HaHa! :-(
     
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