Sometrics
Sometrics is a service provider MindArk partnered with in 2012 to enable Entropia Universe players to add Project Entropia Dollars to their ingame accounts. This can be done by accepting offers provided via the Sometrics platform. The offers appear at the depositing page on EntropiaUniverse.com: https://account.entropiauniverse.com/account/deposits/sometrics/
Sometrics was bought by American Express in 2011. The official website can be found there: https://www.sometrics.com/
John Bates statement and Sometrics FAQ
Hello Entropians,
First off, let me apologize for the issues some people have had with Sometrics. Our plan was to begin with only top quality offers, but, there was glitch with that and some offers got through that were not up to our standards. We very much apologize and have completely changed the way we bring offers online with Sometrics so we can be sure they are of the highest quality going forward. Here’s more about what we’re doing.
First off, you don’t have to fill out Sometrics offers. We implemented Sometrics so that players who can’t, or don’t want to put their own funds into the game have another way to earn PED, since it’s nice to have some PED in the game. Sometrics is a quality offer company, owned by American Express and they are now completely clear on our priorities; your experience being our number one priority.
With Sometrics it turns out that there is no way to tell, beforehand, if you’re qualified for a survey, or not. Since that seems unfair, we have removed all surveys. As well, there were some downloadable offers that came with arguably legitimate, but perhaps unwanted, nonetheless, payloads. We have removed, and will not bring back, any offers like that.
It can take varying amounts of time for offers to pay out. Some happen very quickly, some take up to 24 hours. You cannot contact Sometrics support until at least 3 hours after completing an offer, to give the points time to come through. It will usually say how long an offer takes, but it can still vary. If you have properly completed an offer, and for some reason did not receive PED, all you have to do is provide proof (a screenshot, an email from the offer company, etc.) and Sometrics will credit you. They are being very fair about this.
As mentioned above, we are committed to only offering high quality ads and offers. You must completely finish those steps for which the offer calls. And, we have made it more obvious how to contact Sometrics Support, who are aware of the previous complaints and are standing by to assist us.
To contact Sometrics Support, click on "View Status for your Sometrics Offers" above their offerwall on the offer page and there you will see a list of offers you've clicked. If the appropriate amount of time expires (minimum 3 hours) after you completed the offer, please click "Report Problem" next to the offer and there you will see a pop-up field to report not receiving your PED to Sometrics. From there, Sometrics Customer Service team will contact you to resolve the problem.
Finally, here is the Sometrics FAQ
Who is Sometrics?
- Our service helps gamers earn PED through easy to complete surveys and offers. All of our surveys and offers are localized and cover over 100 different countries.
How long do offers take to credit?
- Since our offers come from a wide variety of advertisers it is hard to know exactly how long an offer takes to credit you. Most offers that are quick to convert take a minimum of 20 minutes to credit. Every offer does contain information about the timing. However, some offers can be delayed. If an offer has exceeded the expected time please report the offer. Once you have reported the offer be sure to reply to the email that we send to you.
How long before my account is credited?
- The vast majority of our surveys and offers will credit your credits account within minutes! However, some make take a few hours or a couple days. The time to credit your account is explained within every survey or offer. Please reach out to our support team with questions.
How do I report an offer?
- Navigate to the website to where you saw the offers and click the button labeled "Check Offer Status." From that page you can report any offer that you have clicked on. Please note that you are not able to report an offer unless it has been 3 hours since you first clicked on it.
How can I make sure I get my PED?
- While you complete any offer its a good idea to gather evidence showing that you have done your part. Screenshots work great. If you were charged for an offer a screenshot of your account activity showing the charge. You can also capture screenshots from within the offers themselves (be sure to include the url in your screenshot). Lastly, make sure to save any confirmation emails you receive from completed offers.
Why am I not seeing an offer I just viewed on the offer status page?
- It takes about 20 minutes for offers to show up on the status page. Every offer you ever clicked on should be listed.
Why am I not able to report an offer I just completed?
- You are only able to report offers 3 hours after they have been viewed or completed. We want to make sure that enough time has elapsed for your points to come through.
How do I contact support?
- If the appropriate amount of time expires after you completed the offer, please click on the "View Offer Status" link. From there you can report a problem for the specific offer you are having trouble with. Be sure to reply to the email we send once you report the offer. Our support team can be reached through email and live chat support with no need to contact The game directly - we can help get the points you earned.
I reported the offer, why am I not getting help?
- In order to receive assistance for an offer that you have reported all you need to do is reply to the email that we send you. Be sure to check your spam folder. When you reply be sure to include any evidence you have showing that you have completed the offer.
What is the offer status page?
- Offer status is where you find the history of your transactions, any pending transactions and customer service support.
Can I take the same offer twice?
- Most offers do no allow for more than on completion. For those offers the advertiser will know that you have attempted to complete the same offer twice, and you will not receive points for the second completion. Completing the same offer twice is considered fraud. However, a few offers do allow you to complete them more than once. To find out if an offer allows for multiple completions visit the offer status page. Every offer listed shows the number of completions allowed.
I was told by customer service that I was credited, but the offer still shows up as viewed on the offer status page... why?
- When a customer service team member manually awards points for an offer that offer will shows as viewed even though the points have been given out.
Original press release
Entropia Universe Partners With Sometrics For Amazing Offers
Players Now Have Access to New Ways to Get Currency Into the Game
Gothenburg, Sweden – June 20, 2012 /MindArk/ – Entropia Universe, the largest real cash economy Massively Multiplayer Online Game, announced today a partnership with Sometrics. This new deal will bring alternative revenue streams to colonists on any participating partner planet within the universe.
"Entropia Universe is happy to offer an alternative payment option to allow users to add funds to their in game account without actually dipping into their own pockets, said David Simmonds , CEO of MindArk. "By using the Sometrics revenue optimization platform our users can generate PEDs without even being logged into Entropia Universe. There are so many different offers I'm confident our users can find a benefit from this payment solution."
Through targeted offers on homepages and splash screens players can earn Entropia currency simply by signing up for something they already wanted. The currency is then deposited directly into their Entropia Universe accounts for them to purchase better equipment, customize their load-out or even purchase a new spaceship. Sometrics is a global leader in providing in-game payments and revenue optimization solutions for free-to-play games. The company has seen over 3.3 trillion individual units of currency processed through its payment processing platform since it first started working with publishers in 2007 and serves an audience of 225 million gamers in 180 countries.
For more information on Entropia Universe or to download the free game please visit www.entropiauniverse.com.
About Mindark
MindArk is the developer and publisher of Entropia Universe, a game space that encompasses multiple planet partners each with their own unique setting and gameplay style. As the largest real economy Massively Multiplayer Online Game in the world Entropia Universe offers players the ability to participate in a unique virtual world where they have no monthly costs. Its innovative real money economy uses a virtual currency which has a fixed exchange rate with the US dollar. This allows players to deposit and withdraw real funds for their adventures on any virtual planet or in the real world. Planet Calypso uses a state of the art graphics engine to deliver the highest quality visuals in an MMO today.
The statements contained in this release that are not historical facts are forward-looking statements. The Company cautions readers of this press release that a number of important factors could cause MindArk's actual future results to differ materially from those expressed in any such forward-looking statements. MindArk and the MindArk logo are registered trademarks of MindArk. All other company names mentioned herein may be trademarks of their respective owners.
For more information on MindArk please contact us at the email below or go to our website at http://www.mindark.com
Copyright © 2012 MindArk. All Rights Reserved.
For further information, please contact:
MindArk Media:
David Tractenberg
(310) 453-2050 x111
david@tractionpr.com
SOURCE MindArk
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