Account Creation

All info below is taken form the Planet Calypso Knowledge Base

How can I become a member of Entropia Universe?

The first thing you need to do, once you have chosen the Entropia Universe Planet you wish to first visit, is to apply for an Entropia Universe Account. Once you have successfully registered and activated your account, you can launch the Entropia Universe software and start your virtual life in any of the Planets within Entropia Universe.

I have applied for an account, what happens next?

Once you have submitted your account application, MindArk will run automatic and manual verifications before your account is approved. When your application has been approved, you will receive a link via email (to the address you supplied in your registration form). By following the link in the email you can activate your account and thereby complete the application process. Thereafter you can launch the Entropia Universe client software and begin your virtual life.

I have not received an activation email

If you have not received the email needed to activate your Entropia Universe Account, the first thing you should do is to check your spam or junk mail folder. Sometimes the activation email is picked up us spam.

If you do not find the email there, request a new activation email via the Password Recovery function, located on the rightmost tab above.

If you still do not receive any email, apply for a new account. It is possible that you have registered your email address incorrectly the first time. Still no activation email after trying these things? Contact Support for further advice.

I received the activation email, but the link does not work

If the activation link does not work, please check that you get the complete link in the address field of the web browser. Then try again. Also, make sure that your browser is up to date. If that does not help, please order a new activation email via the Password Recovery feature, located on the rightmost tab above.

What happens if I register more than one account?

Creating of more than one account contradicts the basic idea of Entropia Universe as a place where you can interact with other participants via your virtual representation - your avatar. MindArk has therefore issued a prohibition on registration of more than one Entropia Universe account per user on its Entropia Universe Account Terms of Use.

You also need to be aware of that if you have registered several accounts and one of the accounts registered in your name is found involved in contractual breach of EULA, the ToU or other user agreements and policies, any measures taken will include all accounts registered in your name.

What is the age requirement for becoming a member of Entropia Universe?

To qualify as a Participant, you must be at least 18 years old. If you are not 18 years old, but you are at least 13 years old, you may still partake, but only if your parent or guardian has approved of your participation.

Why do I need to enter my real name?

To be able to enjoy all specific features of the Entropia Universe, such as depositing and withdrawing real life funds, you need to register your account with your correct name. The information you enter is protected in accordance to our Privacy Policy.

Why do you not allow me to have more than one account?

The avatar you create will represent you in Entropia Universe. When you start interacting with other avatars, they will get to know you by the appearance and the name of your avatar. For this reason as well as other security reasons, we do not allow more than one account per user at any given time.

Why has my account application been rejected?

Did you enter correct and complete information when you registered your account? If the application is placed in the manual verification queue and some information is incorrect or missing, your application will be rejected. Registration of correct and complete information is a condition to your participation in any of the Planets available through Entropia Universe and for your enjoyment of all its features. The information you enter is protected in accordance to our Privacy Policy.

Also, the verification run on your application includes checking your IP address. If the address has been used in previous scam/abuse attempts, or your Internet service provider (ISP) has not registered the IP address correctly with the global internet authorities, your application may be rejected. Try to apply again and if your application keeps being rejected, you should check with your ISP if the latter is the case.

Why is there already an application pending on my IP address?

To avoid incidental duplicate account application attempts, you will sometimes get this error message. Please wait a couple of hours and then try again.