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Leslie Dymond
Customer Service Representative at Ilunova
April 2008 – Present (5 years) Mexico
- Reply to customer’s account, billing and technical queries in a prompt and professional manner.
- Keep internal and external knowledge base and FAQ content accurate.
- Help review and update policies, procedures and manuals to ensure they are current, competitive and in compliance with legal requirements.
- Test and report bugs to responsible departments.
- Obtain and examine all relevant information to asses the validity of complaints and to help determine possible compensations and causes to prevent similar issues in the future.
- Provide training for new employees and instruct other members of staff on how to handle difficult or complicated cases.
- Help supervise the work of employees to ensure adherence to quality standards and procedures.
- Assist in preparing work schedules and assign specific duties to other members of staff.